Privacy Policy
Last updated: 16 August 2026
Atlanova respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, who we may share it with and the rights you have in relation to your personal information.
Atlanova is a trading name of Lucky Sunday Limited, a company registered in England and Wales under company number 15584541.
For the purposes of UK data protection law, Lucky Sunday Limited is the controller of your personal information.
Contact: contact@atlanova.co.uk
1. Information we collect
Depending on how you use Atlanova, we may collect the following information:
Information you provide to us
This may include:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Details relating to your order
- Account information if you create an account
- Information you provide when contacting us
- Product reviews or other content you choose to submit
- Your marketing and communication preferences
When you make a payment, payment information may be processed by the payment provider available at checkout.
Information collected automatically
When you use our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed and interactions with our website
- Referral information
- Cookie and similar technology information
We use this information to operate, secure and improve our website and, where appropriate, understand how visitors use Atlanova.
2. How we use your information
We only use personal information where we have a lawful reason to do so.
To process and fulfil your order
We use information such as your name, contact details, delivery address and order information to:
- Process your purchase
- Arrange payment
- Fulfil and deliver your order
- Send order and delivery updates
- Handle returns, refunds and cancellations
Our lawful basis for this processing is performance of a contract with you.
To provide customer service
We may use your information to respond to questions, resolve problems with an order, process returns and provide customer support.
Depending on the circumstances, we rely on performance of our contract with you or our legitimate interests in providing effective customer service.
To operate and improve Atlanova
We may use information about how customers and visitors use our website to maintain our website, diagnose problems, improve the shopping experience and understand the performance of our business.
Where personal information is involved, we rely on our legitimate interests in operating and improving our business, or consent where required, particularly in relation to certain cookies and similar technologies.
To protect our business and customers
We may process information to detect or prevent fraud, misuse, security incidents and other unlawful activity.
We rely on our legitimate interests in protecting Atlanova, our customers and our systems.
To meet our legal obligations
We may retain or use information where necessary to comply with accounting, taxation, consumer protection, regulatory or other legal requirements.
Our lawful basis is compliance with a legal obligation.
Marketing and inspiration
If you choose to sign up to receive emails from Atlanova, we may send you:
- New product and collection updates
- Home and interiors inspiration
- Atlanova news
- Promotions and occasional offers
Where required, we rely on your consent to send these communications.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.
Withdrawing your consent will not affect the lawfulness of anything we did before you withdrew it.
3. Who we share your information with
We do not sell your personal information. We may share limited personal information with third parties where necessary to operate Atlanova or provide your order.
These may include:
Payment providers
Payment providers may process information required to authorise and complete payments, prevent fraud and issue refunds.
Product suppliers and fulfilment partners
Atlanova works with third-party suppliers and fulfilment partners.
Where a product is shipped directly to you by one of our suppliers or fulfilment partners, we may provide them with information necessary to fulfil your order, such as your:
- Name
- Delivery address
- Order details
- Telephone number where required for delivery
They should only receive the information reasonably necessary to fulfil and deliver your order.
Delivery and logistics providers
We may provide couriers, postal services and logistics providers with the information required to deliver and track your order.
Website and technology providers
We may use third parties to provide services such as:
- Website hosting
- Ecommerce functionality
- Email services
- Website security
- Analytics
- Customer communications
- Marketing services
These providers may process personal information on our behalf where necessary to provide their services.
Professional advisers and authorities
We may disclose information to accountants, insurers, legal advisers, regulators, law enforcement bodies or other authorities where reasonably necessary or required by law.
4. International transfers
Some of our suppliers, fulfilment partners and technology providers may be located outside the United Kingdom.
This means your personal information may sometimes be transferred to or processed in another country.
Where UK data protection law requires additional protection for an international transfer, we will take appropriate steps designed to protect your information. Depending on the country and provider, these may include UK adequacy regulations or appropriate contractual safeguards.
You can contact us if you would like more information about the safeguards relating to a particular transfer of your personal information.
5. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The period will depend on the type of information and why we hold it.
For example:
- Order and transaction information may be retained where necessary for accounting, tax, contractual, legal and regulatory purposes.
- Account information may be retained while your account remains active and for an appropriate period afterwards where necessary.
- Customer service correspondence may normally be retained for up to two years after your most recent contact, unless there is a reason to retain it for longer.
- Marketing information will generally be retained until you unsubscribe, withdraw your consent or we determine that it is no longer required.
- Where you unsubscribe from marketing, we may retain limited information on a suppression list so that we can respect your request not to receive further marketing.
We periodically review the information we retain and delete or anonymise information that is no longer required.
6. Cookies and similar technologies
Atlanova uses cookies and similar technologies to operate the website and provide features such as the shopping basket, checkout and account functionality.
Some technologies are essential for the website to operate correctly.
We may also use cookies or similar technologies for purposes such as:
- Remembering preferences
- Website analytics and performance
- Understanding how the website is used
- Improving our services
- Marketing, where applicable
Where consent is required by law, these technologies will not be used until you have made your choice.
You can manage your choices through the cookie controls available on our website.
Please note that disabling certain cookies may affect how some parts of the website function.
7. Email marketing
We will only send marketing communications to you where we have an appropriate legal basis to do so.
Where you have signed up to receive Atlanova emails, you can change your mind at any time.
Every marketing email we send will provide a way to unsubscribe. You can also contact us directly at contact@atlanova.co.uk.
We will not sell your email address or marketing details to third parties.
8. Keeping your information secure
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
However, no website, online service or method of transmitting information over the internet can be guaranteed to be completely secure.
Where we use third-party providers to process information on our behalf, we take reasonable steps to use providers capable of handling that information appropriately.
9. Your rights
Depending on the circumstances, UK data protection law gives you a number of rights relating to your personal information.
These may include the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your personal information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Request that certain information is transferred to you or another organisation
- Withdraw consent where we rely on consent
These rights are not absolute and may depend on the circumstances and our lawful basis for using your information.
To exercise your rights, contact us at contact@atlanova.co.uk.
We may need to ask you for information to confirm your identity before responding to a request.
Your right to object
You have the right to object to our use of your personal information where we rely on legitimate interests in certain circumstances.
You also have the right to object to the use of your personal information for direct marketing at any time.
10. Data protection complaints
If you have a concern or complaint about how Atlanova has collected or used your personal information, please contact us at:
We will acknowledge a data protection complaint within 30 days of receiving it, take appropriate steps to investigate it without undue delay, keep you informed where appropriate, and tell you the outcome.
If you are unhappy with our response, you also have the right to make a complaint to the UK data protection regulator:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
11. Information needed to complete an order
Certain personal information is necessary for us to enter into and perform our contract with you.
For example, we need sufficient contact, payment and delivery information to process and fulfil an order.
If you do not provide the information required during checkout, we may not be able to accept or fulfil your order.
12. Third-party websites
Our website may contain links to websites, social media platforms or services operated by third parties.
When you follow one of these links, that third party may collect and use information according to its own privacy policy.
Atlanova is not responsible for the privacy practices of independent third-party websites, and we recommend reviewing their privacy information before providing personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Atlanova, the services we use or applicable law.
When we make changes, we will update the date shown at the top of this page.
We recommend reviewing this page periodically to stay informed about how we use and protect personal information.
14. Contact us
you have a question about this Privacy Policy, would like to exercise your data protection rights or wish to make a data protection complaint, contact:
Atlanova / Lucky Sunday
Email: contact@atlanova.co.uk
Lucky Sunday Limited is registered in England and Wales under company number 15584541.